Resources
Developer Support
Use these resources when diagnosing an ALEFBA integration issue.
Before contacting support
- Confirm the canonical endpoint and HTTP method.
- Check the HTTP status and structured error code.
- Verify that the Bearer token is present without sharing the complete key.
- Confirm whether the issue occurs consistently or intermittently.
- Record the UTC time of the request.
- Include a request identifier when the API returns one.
Useful information to provide
| Include | Do not include |
|---|---|
| Endpoint path and method | Full live API key |
| HTTP status and error code | Raw payment credentials |
| UTC timestamp | Unnecessary customer personal data |
| Sanitized request and response | Passwords or private signing secrets |
| Steps to reproduce | Database exports containing unrelated records |
Resources
Contact route: Link this page to the official developer-support email or ticket form after that channel is confirmed.